7 Days Return Policy

At Fashion Zones, we want you to be completely satisfied with your purchase. We offer a 7-day return policy from the date of delivery of your order.

⚠️ Unboxing Video is Mandatory

Returns will only be accepted if the customer has a clear and complete unboxing video recorded at the time of receiving and opening the product package.

• The unboxing video must show the sealed package before opening.
• The video must clearly show the product condition upon delivery.
• Without a valid unboxing video, return requests cannot be processed under any circumstances.
• The video must be unedited and recorded in one continuous shot.

Return Eligibility Conditions

• Return request must be raised within 7 days of the delivery date.
• The product must be unused and in its original condition.
• Product must be returned in its original packaging with all accessories and tags.
• Products that are damaged due to misuse, negligence, or improper handling are not eligible for return.
• Consumable or perishable items once opened are not eligible for return.

Eligible Return Reasons

• Product received is damaged or defective.
• Wrong product delivered (different from what was ordered).
• Product is missing parts or accessories as described.
• Product is significantly different from the description on our website.

Return Process

• Contact us within 7 days of delivery at shivkmr603@gmail.com or call 9546700242.
• Share your order details, reason for return, and your unboxing video.
• Our team will review your request within 2–3 business days.
• If approved, we will arrange a pickup or provide return shipping instructions.
• Refund or replacement will be processed within 7–10 business days after receiving the returned product.

Refund Method

Refunds will be processed to your original payment method or as store credit, based on your preference and the nature of the issue.

Introduction

Welcome to Fashion Zones (fashionzones.in). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase.

Information We Collect

When you place an order or contact us, we may collect the following information:

• Personal Identification Information: Name, email address, phone number.
• Delivery Information: Shipping address, city, state, and PIN code.
• Order Information: Products purchased, quantities, and order value.
• Communication Data: Messages or queries you send us via email or phone.

How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about your order status.
• To respond to your queries and provide customer support.
• To improve our website and services.
• To send you important updates about your orders.
• We do not sell, trade, or rent your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your order data is transmitted securely through our checkout process.

Cookies

Our website uses browser local storage to save your shopping cart data locally on your device. This data is only stored on your device and is not transmitted to our servers except when you place an order.

Third Party Services

We use Formspree to process order form submissions securely. When you place an order, your provided details are submitted through Formspree's secure service to reach us. Formspree has its own privacy policy governing your data.

Your Rights

• You have the right to request access to the personal data we hold about you.
• You can request correction or deletion of your personal data.
• You can contact us at any time to opt out of any communications.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

Agreement to Terms

By accessing and using the Fashion Zones website (fashionzones.in) and placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Products and Pricing

• All product descriptions, images, and prices are as accurate as possible. We reserve the right to correct any errors.
• Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Product images are for illustration purposes. Actual product may slightly vary in color or appearance.
• Stock availability is updated in real time. We are not responsible if a product goes out of stock after your order is placed.

Orders and Payment

• By placing an order, you confirm that all information provided is accurate and complete.
• We reserve the right to cancel or refuse any order at our discretion.
• An order is considered confirmed only after you receive a confirmation from our team.
• Currently, we accept orders via our website form. Payment details will be communicated after order confirmation.

Shipping and Delivery

• We offer shipping across India. Delivery timelines may vary based on your location.
• Estimated delivery is 5–10 business days from order confirmation.
• We are not responsible for delays caused by courier partners, natural disasters, or circumstances beyond our control.
• Risk of loss and title for products pass to you upon delivery.

Returns and Refunds

Please refer to our Return Policy for complete details on returns and refunds. Key points:

• 7-day return window from date of delivery.
• Unboxing video is mandatory for all return requests.
• Products must be unused and in original packaging.

Intellectual Property

All content on this website including text, images, logos, and graphics are the property of Fashion Zones. You may not reproduce, distribute, or use any content without our prior written permission.

Limitation of Liability

Fashion Zones shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the amount paid for the specific product in question.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.